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Last updated: June 2026

96c FAQ – Frequently Asked Questions & Answers

From registration to withdrawal — find answers to all your questions about 96c right here.

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Account & Registration

at 96c Registration you'll need three things: an active Bangladeshi mobile number, your full name, and a strong password. You must be at least 18 years old. An NID will be required later for profile verification.

No. Under 96c policy, each person is permitted only one account. Attempting to open multiple accounts with the same NID or mobile number may result in all accounts being suspended and bonuses forfeited.

Just 2–3 minutes. About 1 minute to fill in the form and another minute for OTP verification — and your account is ready. Full verification (NID check) may take an additional 1–2 days.

Profile verification is not required upfront for betting or making deposits. However, NID verification is mandatory before your first withdrawal. This ensures the security of your account.

on the Login page Click the "Forgot Password?" option. Enter your registered mobile number, and you'll receive an OTP. Then simply set a new password. The entire process takes just 2–3 minutes.

Yes, but it cannot be done directly. If you still have access to the old number, go to your profile settings and update it there. If not, Help Center Contact us — changes will be made after NID verification.

Yes. To temporarily or permanently close your account, to the support team Contact us. A self-exclusion option is also available for responsible gaming — you can find it in your profile settings.

Absolutely not. 96c strictly enforces an 18+ policy. If NID verification reveals the user is underage, the account will be immediately suspended and the balance refunded.
Deposits & Payments

Deposits are accepted via bKash, Nagad, Rocket, and direct bank transfer. Mobile banking is the fastest option — your balance is typically updated within 1–5 minutes.

The minimum deposit at 96c is just ৳100. Separate maximum limits apply for mobile banking and bank transfers. For large deposits, Transactions page View.

bKash, Nagad, and Rocket transfers typically arrive within 1–5 minutes. Bank transfers may take 15–30 minutes. If it's been over 30 minutes, contact support with your transaction ID.

96c itself does not charge any deposit fees. However, your mobile banking operator's own send money charges may apply, as determined by the terms of the respective mobile banking app.

First, wait 30 minutes. If the funds still haven't arrived, note the transaction ID from your mobile banking app and Help Center Contact us via live chat. Issues are typically resolved within 2 hours.

Yes! A welcome bonus is available on your first deposit. For the bonus amount and terms, on the Rewards page View details. You can also find out there whether a special code is required before depositing to claim a bonus.

No. Per 96c policy, deposits must be made from a payment account registered in your own name. Deposits from third-party numbers are not accepted and may be refunded.
Withdrawals & Cashouts

With a verified profile, withdrawals to bKash, Nagad, or Rocket typically arrive within 2–15 minutes. Bank transfers may take 3–24 hours.

The minimum withdrawal via mobile banking is ৳500. For bank transfers, the minimum is ৳1,000. Maximum limits on the Financial Transactions page View.

There are several reasons a withdrawal may remain pending:
  • Profile verification not yet completed
  • Wagering requirement for the bonus not yet met
  • Additional security verification in progress
  • Bank or mobile banking technical issues
to resolve Support Contact us.

No. Bonus balance cannot be withdrawn directly. Once you meet the required wagering conditions, any winnings from the bonus are transferred to your real balance and can then be withdrawn. Terms on the Rewards page for full details.

96c does not charge withdrawal fees in most cases. However, receiving charges from your mobile banking operator may apply. Current fee policy on the Financial Transactions page View.

Withdrawals are generally allowed 3–5 times per day. VIP members enjoy higher limits. The daily maximum depends on your account type and verification level.

In some cases, a pending withdrawal can be cancelled before processing begins — once it's underway, cancellation is no longer possible. If you'd like to cancel, act quickly and Support Let us know.
Bonuses & Promotions

Available offers include a welcome bonus, reload bonus, cashback, referral bonus, weekly rewards, and VIP loyalty bonus. For all offers, on the Rewards page View.

A wagering requirement is a bonus condition — you must place a specified amount in bets before withdrawing any winnings from the bonus. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to bet ৳5,000 in total.

Find your referral code in your profile and share it with a friend. Once they register using your code and make their first deposit, both of you will receive a bonus.

Yes, every bonus has an expiry period — typically 7–30 days. If the wagering requirements are not met within that time, the bonus will be forfeited.

Generally, no. You cannot claim a new bonus while one is already active. Complete the wagering requirement on your current bonus before claiming the next one.

You earn points with every bet placed. Accumulate enough points to advance through Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock greater cashback, faster withdrawals, and a dedicated personal manager.

Attempting to claim bonuses using multiple accounts or false information may result in account termination and forfeiture of all balances. The 96c anti-fraud system is designed to detect such activity.
Betting & Sports

You can bet on over 100 sports, including cricket, football, kabaddi, tennis, basketball, hockey, and badminton. on the Sports page View all markets.

Live betting lets you place bets on matches as they happen in real time. Odds shift moment to moment based on how the match unfolds. Quick decision-making can open up great opportunities in live betting.

The minimum bet is ৳10. Maximum limits vary by market and sport, with higher limits available during major tournaments. on the Match Odds page See limits for specific markets.

Bets generally cannot be cancelled once placed. However, if the Cash Out feature is available, you can settle your bet before the match ends — you may not get the full amount back, but you'll recover a portion.

If a match is abandoned or cancelled, all bets are generally voided and stakes returned in full. In special circumstances, settlement may be based on the official result.

An accumulator bet combines multiple selections into a single bet. If all selections win, the odds are multiplied together for a potentially huge return — but if even one selection loses, the entire bet is lost.

96c's on the Betting Tips page Get expert analysis and tips. Find previews and strategies for upcoming cricket and football matches.
Security & Privacy

Yes. All your data is protected with 256-bit SSL encryption and is never sold to third parties. Learn more in the Privacy Policy Read more.

Instantly Support Contact us and request an account lock. Then reset your password via mobile number verification. Make sure to keep OTP verification enabled going forward.

No, never. No 96c staff member or representative will ever ask for your password, OTP, or payment PIN. If anyone does, it's a scam — report it immediately.

Go to Profile → Security Settings → Enable OTP Verification. Once activated, an OTP will be required every time you log in from a new device.

If 96c's automated system detects suspicious login activity or transactions, your account will be temporarily suspended and an SMS alert sent to you. Your account will be restored once your identity is verified.

Yes, 96c operates under a licence from an international gaming regulatory authority. Regular audits are conducted to ensure fair play and financial transparency.

Head to the "Responsible Gaming" section in your Profile Settings to find betting limits, self-exclusion, and cooling-off tools. Learn more on the Responsible Gaming page Read more.
Technical Issues

Download the app from the official 96c website. The Android APK can be downloaded directly. iOS users can access 96c through their mobile browser.

Clear your browser cache, check your internet connection, and refresh the page. If you're on the app, close it and reopen it. If the problem continues, Support Let us know.

An account balance is required to watch live streams. Your internet speed must be at least 5 Mbps. If Flash or a media player is blocked in your browser, make sure to allow it.

Your session ends automatically after a period of inactivity. Simply log back in — your pending bet slip is usually saved. If this happens frequently, try updating your browser.

For the best experience, use the latest version of Chrome, Firefox, or Safari. Avoid older browsers. On mobile, Chrome or Safari is recommended.

Check that notification permissions for the 96c app are enabled in your phone settings. Also review your notification preferences in your profile. Note that notifications are disabled in self-exclusion mode.

Check your internet connection. Disable any VPN or proxy. Try changing your DNS settings. If the issue persists, confirm with your operator that the site has not been blocked.
Support Channels

Can't find your answer in the FAQ? Get help directly

At 96c, we're always by your side

Live Chat

The fastest way to get help. Live chat support in Bengali, available 24/7. Average response time is just 2 minutes. Help Center and start chatting.

Email Support

For complex issues, email us with full details and we'll get back to you within 24 hours. Write to us at support@96c-baji.com.

Help Centre

Find detailed guides, video tutorials, and troubleshooting instructions. Help Centre Visit us.

Security Report

Report any suspicious activity or security concerns immediately — we treat every such report with the utmost priority.

Payment Support

For any deposit or withdrawal issues, contact our payment specialist team with your transaction ID and we'll sort it out.

Responsible Gaming Helpline

If you're struggling to control your betting, our dedicated team is here to help — with complete confidentiality guaranteed.

Contact Us

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